Community Start-up

GEMS offers comprehensive support in start-up within the following key areas of operations including:

Community Start-up

• Create pre-opening budgeting and forecasting
• Develop staffing models
• Establish policies and procedures
• Specify and purchase pre-operating supplies

GEMS Culture Development

• Define vision, mission and values
• Develop individual, team and organizational goals
• Develop policies and procedures
• Create team member recognition programs
• Coach, mentor and train leadership team
• Establish orientation and communication programs
• Develop and maintain service-minded culture

Marketing and Sales

• Establish pre-sale program
• Coordinate the sales and marketing process
• Establish sales systems and processes
• Establish sales goals and incentives
• Train sales team and monitor sales productivity
• Institute electronic lead tracking system
• Create strategic communications materials

Create Operating Infrastructure

Determine departmental structure and protocols for:

• Human resources
• Resident services
• Dining services
• Healthcare
• Financial services

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