Community Management

GEMS offers comprehensive support ongoing community management as well as short-term assistance within key areas of operations including the evaluation, development and further enhancement of:

Resident Services

• Resident fitness programs
• Activity programs
• Transportation programs

Human Resources

• Human resources practices
• Positions and staffing levels
• Job descriptions and standards
• Satisfaction measurement tools
• Payroll and benefits administration systems

Marketing and Sales

• Sales training, systems and processes
• Sales goals, incentives and productivity
• Marketing and communications programs
• Lead generation and development efforts

Dining Services

• Menus and recipes
• Kitchen layout and design
• Safety and loss prevention programs
• Training programs

Healthcare

• Assisted living, skilled nursing and memory care programs
• Resident wellness programs
• Medication and charts programs
• Regulatory compliance

Financial Services

• Accounting systems
• Budgets and financial reporting
• Ancillary revenue sources
• Operational review and analysis

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